Standard (free): your order is processed and leaves our US warehouse within 4 business days.

Expedited Handling ($49): your order is processed and leaves our US warehouse within 1 business day. Choose it at checkout.

Business days are Monday to Friday, excluding public holidays.

Most deliveries arrive within 7–10 business days after shipping. Smaller orders ship with UPS or FedEx. Large or heavy orders ship by ABF Freight, and the carrier will email you to arrange a delivery date and time.

Your shipping confirmation email has a tracking link that updates in real time. You can also see your orders by signing in to your account.

Yes. Orders of $69 or more ship free, which covers every kart. Smaller orders, like spare parts and accessories under $69, ship for $15.

Need it faster? Add Expedited Handling ($49) at checkout and your order leaves our US warehouse within 1 business day.

No. We sometimes ship one order from more than one warehouse, so you may get separate tracking numbers. It's still one order.

Yes, if it hasn't shipped yet. Send us a request with your order number as soon as possible.

Sorry, we can't offer pickup from our warehouse. Every order is delivered.

Visa, Mastercard, American Express and PayPal. We only ship once payment is confirmed.

You can return items within 14 days of delivery if they're unused, unassembled and in the original packaging. Karts that have been assembled or used can't be returned. Return shipping is paid by the customer, and a restocking fee may apply to returns that don't follow the policy.

1. Send us a return request with your order number.
2. We'll email you a return authorization (RMA) number and instructions.
3. Ship the item back. Orders that arrived by freight on a pallet must go back the same way.

Please contact the dealer you bought from. They'll handle the return.

Sorry about that. Keep all the packaging and send us a request with photos of the damage and the box within two weeks of delivery.

No registration needed. Every BERG ride-on comes with:

• Frame: 6 years on Buzzy, Buddy, Rally, Reppy, Street-X, XL and XXL go-karts, Gran Tour, Duo Chopper, Duo Coaster, Beachwagon and Dempy
• Frame: 4 years on GO, GO², Nexo and Biky
• Parts: 3 years, including electric parts
• Accessories: 3 years (passenger seat, rollbar, trailers and more)

Tires, chains and brakes wear with use, so they aren't covered. Keep your receipt or order confirmation, as you'll need it to make a claim.

Manufacturing defects in the frame and parts. Not covered:

• Normal wear on tires, inner tubes, chains and brakes
• Rust or discoloration of the frame
• Damage from sun, storms or weather
• Crashes, overloading, or use the manual says to avoid

Karts used commercially (rentals, parks, schools) have shorter or no coverage. Ask us for details.

Start a warranty claim. Have your proof of purchase, serial number and a photo or video of the issue ready.

It's on a sticker on your kart's frame. See where to look: pedal karts (PDF), ride-ons (PDF).

Send us a spare part request with your model or serial number and a photo of the part. We'll reply with the right part, the price and shipping, with no back-and-forth.

Parts can differ between models and even generations (for example, Buddy 1.0 and Buddy 2.0 parts don't swap), so we always confirm against your model number. You can also browse pedal kart accessories and parts.

Manuals and product details are on each product page. For an older model, send us a request with the model number and we'll find it.

Check that the small plastic bushing in the steering tube is in place. These can come loose in shipping. If it's missing, request a spare part.

Go by height first, then age:

• Buzzy: ages 2–5, 33–45 in, up to 66 lbs
• Buddy: ages 3–8, 39–51 in, up to 110 lbs
• Rally: ages 4–12, 43–59 in, up to 132 lbs
• XL: ages 6+, 49–74 in, up to 220 lbs

Buddy, Rally and XL have adjustable seats. See the full size guide.

Go one size up: Buzzy to Buddy, Buddy to Rally, Rally to XL.

BERG USA no longer services trampolines directly. Our exclusive US dealer, Trampolines.com, handles all trampoline parts, warranty and support. Email support@trampolines.com.

Apply for a wholesale account. Already a dealer? Log in here.