What's the delivery time for my order?

We always try to deliver as soon as possible We ship your order with FedEx or ABF Freight. As soon as your order has shipped you will receive a shipping confirmation by email. The confirmation includes a package code. This allows you to track the order.

I haven't received my package yet.

We are committed to have your gokart, trampoline or other BERG item delivered to your home within 2 business days. However, due to circumstances with the shipping company for example, it could take somewhat longer. Do you feel it is taking longer than initially estimated? Please contact our service team and we will assist you!

Are all deliveries free of charge?

Delivery is free for orders worth $69 or more. This applies to small and large items. Is your order under $69? Then the delivery fee is $15.

Can I pick up my order?

Unfortunately, you can not pick up your order at our warehouse. 

Who will deliver my package?

Packages between 0 - 30 kg: FedEx

If the total package weighs less than thirty kilos, delivery will be taken care of by FedEx.

Packages 30 kg or above: ABF Freight

If your package weighs more than 30 kg then ABF Freight will take care of delivery. As soon as your order has shipped, you will receive an email with a Track & Trace code. This code will help you track the package until it is delivered. The transportation company will email you to arrange a delivery date and time. Shipping is free for orders of $69 or above, regardless of weight.

What if my order hasn't been delivered?

Unfortunately, the shipping company's schedule may run into delays and your order may be delivered at a later time. If we know the shipment won't be delivered, we will notify you by email and/or sms as soon as possible.

What if my order isn't complete?

Partial delivery of your order at different times may occur. This happens when you order a large and small item simultaneously, for example. Or occasionally errors or glitches occur. In that case, we will do our best to notify you by email and/or sms.

Is it taking too long? Please don't hesitate to contact our service team. We will gladly assist you.

How do I file a complaint regarding delivery?

Was your order late or did the shipping company not keep to the agreed terms? We apologize for the inconvenience. We can imagine your need for an explanation. Please don't hesitate to contact our service team for these matters.


Can't find what you're after? Our customer service specialists will be happy to assist.

Opening hours:

Monday - Friday: 8:00 am - 5:00 pm
Saturday – Sunday: closed